Frequently Asked Questions

  1.  Will I have to pay extra taxes or duties?
  2. Can I get better discount? 
  3. How do I place an order?
  4. Do I need to open an account to order from your site?
  5.  Is the Payment process secure?
  6. What forms of payment do you accept?
  7. How do I make a return? 
  8. What is the color of the product?
  9. Is it possible to cancel my order?

1. Will I have to pay extra taxes or duties?

No, you are not obligate to pay for the extra taxes or duties. If you find you have paid more than what you have to, please contact us to return your money.

2. Can I get better discount?

Yes. We supply the best service and discount to the clients who buy as a member of our website.

3. How do I place an order?

The fastest and the most secure way of ordering is that places an order through our website. Our electronic purchase service requires that cardholders provide contact information (including without limitation: name, address, city, state or province, postal code, country, telephone and email), and financial information and ordering information. This information is collected and used to process the transaction and for internal accounting and other procedures. 

4. Do I need to open an account to order from your site?

No. You can simply add the items you are interested in purchasing to the shopping cart and checkout. You will create an account during checkout, which you can use the next time you order. It will remember your billing and shipping details for easy checkouts in the future.

5. Is the Payment process secure?

Orders are processed via a secure gateway and a 128bit SSL (secured socket layer). All of your payment information is kept confidential and will be sent over a totally secure connection. 

NOTE: In our opinion, you should select the correct size you need. We are not responsible for the size not fit right. We are sorry for this inconvenience.

6. What forms of payment do you accept?

We gladly accept Visa & Mastercard. Your items will not be shipped until payment is complete.

7. How do I make a return?

We accept return to get refund at these reasons:

1. Manufacture defect.
2. Wrong style, color or size. If you feel you have a defective product, please contact us. Once we have received the product and it is determined to be a manufacturer's defect, we will refund your payment. If no manufacturing defect is found, the product will be returned to the customer and the credit card will be charged for return shipping. 

8.What is the color of the product?

We aim to include up-to-date pictures of all products on our web site. We make every attempt possible to reflect the actual color of the products in the images presented on this website.

The accuracy of the images displayed also depends on the type of monitor used and the computer settings. Where possible, multiple views of the product are provided, to minimize any discrepancies.

9. Is it possible to cancel my order?

It takes 24 hours to cancel your order. If it exceeds 24 hours, we cannot cancel you order. So if you have any problem, please contact with us in 24 hours. Hope you can understand. If you have any other questions, please contact us through our email.

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